Refund policy

Something doesn't fit? You love one color over another? Let us help you the easiest way possible! Follow these few steps below to head you into the direction of getting store credit! 

ONLINE ORDERS - 

  • Items can be returned for online account credit only.

  • Returned items must be postmarked within 10 days from original order/delivery date. 

  • Shipping costs are non-refundable and customer is responsible for the shipment back on exchanges. (Unless stated otherwise)

  • All items must be in the condition in which they were shipped, which means items must be unworn, unwashed and unaltered. Anything that appears worn, have stains or smells of smoke, perfume, deodorant, pet odors, pet hair, etc will not be accepted.  

  • If you received a wrong item or an item with a defect, please take photos and email customer service prior to shipping it back to us at Cowhideandwhiskeyllc@gmail.com with in 2 DAYS of delivery.

  • If you send back an item which is not eligible for a return, after being told so we will donate it and you will not get store credit owed  

  • Please allow 1-2 business days to process your return once it's received. You will be notified when the amount for store credit has hit your account  

IN STORE ORDERS 

• Retuned to either store 10 business days after purchase 

• Items must have corresponding receipt - no receipt no return  

• Must be fully tagged & free of hair, stains, smoke and purfume - unwashed and unworn  

•’In store credit ONLY 

• Gifts must have gift receipts & tags

Which items are NOT eligible for return? 

  • Final Sale, Grab Bags or Deal of the Day 

  • Items on sale or with a coupon code 

  • Personal items such as jewelry, undergarments, bodysuits, hair accessories, pop sockets etc. 

  • Damage caused by improper care/washing or incorrect sizing 

  • Any item which does not meet the return policy qualifications via email  

How do I return an eligible item? 

Send an email to Cowhideandwhiskeyllc@gmail.com with pictures of what you're trying to return with an explanation why  

Do you offer exchanges or replacements? 

Because our inventory sells out so fast, we are not able to offer exchanges or guarantee replacements. IF available it can be exchanged upon approval.